How We Deliver

Delivery Information

Everything you need to know about getting your Betta purchase from us to you, safely, on time, and with our full commitment behind it.

Our delivery promise

With stores across Australia, most Betta deliveries are carried out by our own team members, people who know our products and care about your experience. Where a third party is the best option for your area, we only use partners who meet our standard for care and reliability. Either way, you're covered.

What we commit to:

We'll keep you informed: If your order is delayed due to stock or logistics, a team member from your assigned Betta store will contact you to discuss your options.

We'll handle damage fast: Inspect your delivery on arrival. If anything is damaged, contact us immediately, we'll arrange collection and replacement at no cost to you.

We'll make it right: All deliveries are backed by our policy. If something isn’t right, get in touch!

Door-2-Door Delivery

From our store to your door with online tracking.

Pick Up In Store

Collect for FREE from your nearest store.

Ready to Ship Furniture

We offer a range of furniture that is in stock, and ready for immediate dispatch.

Find Out More

Electrical Timeframes Furniture Timeframes

Electrical Delivery Timeframes

Type	Metro	Regional
Door-2-Door	3-5 business days	5-7 business days
Premium Delivery	3-5 business days	5-7 business days
Pick-up	3-5 business days	5-7 business days

These delivery times should be treated as estimates only. Please keep in mind that any timelines quoted are indicative only and we will not be held liable for any delays. For a more precise estimate, contact your local Betta store before placing your order. Some remote locations (including Christmas Island, Norfolk Island, Elcho Island, Tiwi Islands, Russell Island and Nhulunbuy) may require additional freight arrangements or may be unable to be serviced, contact us to discuss your options

Furniture Delivery Timeframes

Type	Metro	Regional
Door-2-Door	5-10 business days	5-14 business days
Pick-up	5-10 business days	5-14 business days

For a more exact delivery estimate check with your local store for a delivery timeframe.

These delivery times should be treated as estimates only. Please keep in mind that any timelines quoted are indicative only and we will not be held liable for any delays.

Extra Services

Installation, Removal & Premium Delivery

Our standard delivery is a front-door service, which keeps costs as low as possible. But we know everyone's situation is different. If you need any of the following, just let us know and we'll discuss options and costs with you before delivery:

In-home installation of your new appliance.
Removal of your existing appliance (must not exceed the size or weight of the new item being delivered).
Saturday delivery (available in selected locations).
Delivery to properties with access requirements, please notify us if there are more than 3 steps or no elevator access.

Old appliance removal: Any old item we remove must not be larger in size or weight than the new appliance being delivered. Delivery drivers are not qualified to install fridges with ice makers.

Premium Delivery

Premium Delivery is only available at participating Betta Stores. Please check with your local store to confirm availability before purchase.

Basic (Non-plumber Fridges, Freezers and Dryers)

Delivery to your nominated delivery address
Unbox & remove packaging - subject to site inspection and safety requirements
Connection to existing power supply
Basic operational check

Laundry Washing Machines

Delivery to your nominated delivery address
Unbox & remove packaging - subject to site inspection and safety requirements
Connection to existing power supply
Connection to existing plumbing
Basic operational check

Dishwashers / Plumbed Fridges

Delivery to your nominated delivery address
Unbox & remove packaging - subject to site inspection and safety requirements
Does not include plumbing or power supply connection

For larger appliances (e.g. refrigerators over 300L), our delivery team may contact you to discuss access requirements before delivery. If you are aware of any circumstances that could affect the safe and efficient delivery of your appliance, such as stairs, restricted access, or a steep driveway, please advise our delivery partner. Delivery and installation services are subject to site inspection and safety requirements.

Received a damaged item?

We recommend inspecting your purchase immediately on delivery. If your item has arrived damaged:

Notify the delivery driver at the time of delivery and do not sign acceptance.
Contact our online customer support team as soon as possible.
Have your order number, photos of the damage, and proof of purchase ready.

We'll sort it at no cost to you: Once our team confirms the item arrives damaged, we'll arrange collection and either a replacement or a full refund, whichever you prefer. You will not be responsible for any return freight costs where the item is faulty or damaged on arrival.

Changed your mind?

Not a problem. Betta accepts change-of-mind returns within 7 days of purchase or delivery, provided the item is unopened and is in its original condition and packaging. Please note:

A restocking fee may apply to change-of-mind returns
You will be responsible for the cost of returning the item unless it is faulty

Collecting your order in store

When collecting in store, please be aware of the following:

Bring your order confirmation email and valid photo ID (Australian Driver's Licence, Passport, or Government-issued ID).
If you haven't collected within 7 days of your order being ready, your store will contact you to arrange collection.
If you do not collect within 14 days, a storage fee may apply or the order may be cancelled.