Privacy Policy

BSR Group Privacy Policy

BSR Group values your trust and is committed to protecting your Personal Information. This document outlines the way in which we collect, hold, secure, use and share your Personal Information. We encourage you to read it so that you are comfortable with what we do with your Personal Information. Like other companies operating in Australia, BSR is bound by the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) which set clear standards regarding these activities.

Definitions

In this policy:

BSR means BSR Australia Limited ABN 84 122 529 695, and its subsidiaries BSR Franchising Pty Ltd ABN 21 122 556 094, Betta Pty Ltd ABN 25 142 725 997 and Stan Cash Superstore Pty Ltd ABN 26 160 223 914.

BSR Group includes BSR, BSR Group Brands and BSR Group Retailers.

BSR Group Brands means all brands owned by BSR including Betta, Designer Appliances, Furniture Zone, Stan Cash Billy Guyatts and RT Edwards Commercial.

BSR Group Retailers refers to retailers with a current franchise or service agreement with BSR Franchising Pty Ltd to licence one or more BSR Group Brands.

BSR Websites means official websites owned by BSR including: bsrgroup.com.au, betta.com.au, designerappliances.com.au, furniturezone.com.au, rtedwardscommercial.com.au, stancash.com.au, billyguyatts.com.au  and bettamates.com.au.   

Loyalty Programs refers to various customer loyalty programs offered by our BSR Group Brands including: Club Betta, the Insider’s Club and Billy’s Best Buys.

Personal Information has the meaning given to it under the Privacy Act 1988 (Cth).

Sensitive information includes any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

References to we, us and our refer to BSR, unless the context expressly refers to the BSR Group.

 

Collection of Personal Information


BSR Group collects, holds, uses and discloses Personal Information for a number of purposes connected with our business operations, which include when you: 

  • order goods or services from us (either online, in-store or over the telephone);
  • collect or take delivery of goods that you have ordered from us;
  • set up an account with us;
  • subscribe to our catalogues, mailing lists or join our Loyalty Programs,
  • enter competitions or promotions that we run;
  • provide us with your details for customer care purposes including Back Up Plans;
  • provide information via one of our BSR Websites or social media pages (for example, Facebook, Instagram), enter a competition or complete a survey, send us an enquiry or, provide us withfeedback, contact us directly to make a complaint or seek a refund or claim under a warranty on the purchased goods or services;
  • apply for a job at BSR or a BSR Group Retailer;
  • apply to become a BSR Group Retailer; and
  • use wireless internet access and closed-circuit video cameras when you visit one of our stores. 

BSR Group generally collects Personal Information directly from you.  However, BSR Group also holds information collected incidentally regarding individuals who work for companies or organisations that have a business relationship with us. 

The information collected allows us to process and fulfil your orders and notify you of your order status, arrange delivery, and assess potential new members of the BSR Group and potential new employees of BSR.  

Wherever it is lawful and practicable, we will give you the option of not identifying yourself or using a pseudonym when dealing with our company.   However, if you do not provide us with the information that is requested, BSR or the relevant BSR Group Retailer may not be able to deliver relevant goods and services, perform obligations pursuant to Back Up Plans, or fulfil your order or transaction.  For Personal Information collected and used in relation to potential BSR Group Retailers, please see the Additional Information below. 

Unsolicited Personal Information: If we receive Personal Information that we did not request (unsolicited information), we will determine whether we could have collected it under Australian Privacy Principle 3. If not, we will destroy or de-identify that information as soon as reasonably practicable, unless it is unlawful to do so.

Types of Personal Information we collect

The types of Personal Information we collect or which we may hold about you may include: 

  • name;
  • mailing address;
  • telephone number(s);
  • email address;
  • signature;
  • delivery address;
  • billing address;
  • drivers licence number;
  • gender;
  • date of birth;
  • usernames for social networking sites that you use, or refer to, in conjunction with goods and services;
  • information contained on (and copies of) identification documents (such as driver's licences), where we are required to verify your identity;
  • information on how you use our products and services;
  • closed-circuit television (CCTV) images of you while you are in one of our stores;
  • business financial details and supplier details (of retailers associated or seeking to be associated with or applying for credit from BSR).
  • online activities that include information about how you interact with our BSR Websites, apps, ads, social media profiles and electronic communications including what you click on. It also includes software versions, device identifiers (like Internal Protocol (IP) address), device location, dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations, app launches, adding items to a basket/cart, adding items to a wish list, and placing orders. This may be done via the use of cookies, tags and pixels.  

We may also collect and store the following sensitive information of prospective and current employees where it is lawful and reasonable to do so:

  • health information where relevant to your employment; and
  • criminal record where relevant to your employment.

Where BSR collects sensitive information, we will always explain the purpose, and store the sensitive information securely on a need-to-know basis.  

When you share Personal Information about other individuals with BSR, it is your responsibility to inform them that you are providing their Personal Information and to make them aware of this Privacy Policy.

Collection of Personal Information through our BSR Websites

If you visit any BSR Websites to read, browse, download information or order a product, cookies record your preferences in relation to your use of the BSW Website and allow the BSR Website to recognise you if you return to the BSR Website in the future. The information provided by cookies may be collected both anonymously and in relation to user accounts. Cookies allow the BSR Website to collect website usage information which we use to customise a user’s experience on the BSW Website. When you visit the BSR Website, we may use cookies to record your server address and top-level domain name, the date and time of your visit, the pages accessed and documents downloaded, the previous site visited, the type of browser used and any information you type into online forms (for example, at the checkout). The information is used and disclosed by BSR for purposes including statistical analysis, to assist BSR to improve the functionality and useability of the BSR Website, to enhance the user's experience on the BSR Website, and to develop a relationship with you.

When you interact with our chatbot for general enquiries, the conversation will be handled by the chatbot. If at any point you request to speak with an agent (us), the full conversation history with the chatbot, as well as any correspondence with our team, will be accessible to the agent in order to ensure a seamless transition and provide you with the best possible assistance. The BSR Websites may contain links/plug-ins to other third-party sites. BSR is not responsible for the content, or the privacy practices or policies, of those third-party sites. While we will only deal with reputable service providers, we recommend that you read the privacy statement of the third-party site if you are redirected. 

Do you have to provide your Personal Information


If you choose not to provide us with your Personal Information when requested, we may not be able to provide all of our products and services to you. For example, we will not be able to conduct deliveries without address details. 

How we use Personal Information; disclosure of Personal Information

 

At BSR, we will use your Personal Information primarily for the following purposes:

  • fulfilling and processing your orders, and/or disclosing the Personal Information to other members of the BSR Group in order to fulfil and process your orders;
  • disclosing your Personal Information to third parties such as logistics services and installers to facilitate the delivery of your orders;
  • processing online payments for orders;
  • marketing and promoting our products and services and our retailers’ products and services, and/or disclosing the Personal Information to members of the BSR Group in order for them to market and promote their products and services to you;
  • disclosing your Personal Information to members of the BSR Group and third-party suppliers and manufacturers to assist with recording proof of purchase and fulfilling warranty, Back Up Plan, and consumer guarantee obligations;
  • facilitating and enhancing BSR Group’s relationship with you and providing Loyalty Programs;
  • performing research and statistical analysis, including for customer satisfaction and product and service improvement purposes;
  • creating new or tailoring existing products, services or offers, and to selectively target promotional offers and opportunities;
  • protecting the security of members of the BSR Group, as well as our staff, customers, suppliers and goods and services (including theft and fraud prevention);
    answering queries, resolving complaints, and responding to social media communications;
  • providing refunds and exchanges;
    undertaking product recalls;
  • recruiting and managing employees;
  • ensuring the ongoing health and safety of our employees;
  • managing risks including employee fraud;
  • internal accounting and administration including to disclosure to our professional advisors such as lawyers, auditors, insurers and insurance brokers, and regulatory reporting and compliance including law enforcement agencies;
  • disclosure to third parties who offer operational and technical services for IT support;
  • purposes relating to any third-party acquisition or potential acquisition of an interest in BSR Group; and
  • other purposes permitted or required by law.

In addition to the above, if you return goods to BSR Group for repair and those goods contain Personal Information (for example, on a mobile phone or computer), you consent to BSR Group disclosing any Personal Information contained on the goods to the repairer by way of the BSR Group Retailer sending the goods to the repairer.

We may distribute your Personal Information within the BSR Group for all the purposes described above and disclose it to trusted third parties in connection with our normal business operations. For example, we may disclose your Personal Information to financial institutions for the purposes of payment processing, or to third-party contractors for the purposes of validating or completing your transaction, delivery, service, and warranty. Where stock is unavailable, we may disclose your Personal Information to a third-party subcontractor for the purposes of fulfilling your order. 

In the case of job applicants, we may provide your Personal Information (other than sensitive information) to your referees. We may also disclose your Personal Information to regulatory, investigative or government bodies to comply with laws.

 

Direct marketing and opting out

By providing your address, email address and telephone numbers to BSR Group, you consent to us contacting you for the purposes set out above.  We may contact you in a variety of ways, including by mail, email, via social media, SMS, MMS and telephone. 

BSR complies with the Spam Act 2003 (Cth) and other applicable laws.  If you do not wish to be contacted by BSR Group about the other products and services we offer, simply write, phone, fax or email us using the contact details set out below and we will remove you from any mail, telephone or electronic lists used by us for marketing purposes within 30 days from the date of the request.  Please be sure to include your name, address, phone number and any other relevant details in your request, so that we can be sure to remove all Personal Information which may be held in our database. 

Alternatively, you can use the unsubscribe facility that we include in our electronic messages to opt out of receiving those types of messages.  

Please be aware we may contact you for administrative or transactional purposes, to notify you about important changes or to respond to your enquiries, even if you unsubscribed from our mailing list. 

Your consent

You consent to BSR Group collecting, handling and disclosing your Personal Information in accordance with this Privacy Policy, as it applies from time to time and as permitted by any law. 
Express consent can be verbal or written, for example when you purchase a product online, or apply for employment with BSR.  Your implied consent is taken when you contact a member of the BSR Group either online, by phone or instore and provide us with personal information.

Data security

BSR will take reasonable steps to protect the Personal Information we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.  At BSR facilities, both physical and electronic security mechanisms are in place and undergo routine review and testing. Personal Information that is no longer needed or required to be retained for legal purposes will be destroyed or permanently de-identified as appropriate. 

While we endeavour to protect the Personal Information of users of our BSR Website, we cannot guarantee the security of information you disclose online; that information is disclosed at your own risk.  You can help protect your Personal Information by keeping your account details confidential.  If you become aware of any security breach, please let us know immediately. 

Notifiable Data Breaches

BSR complies with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). If BSR has reasonable grounds to believe an eligible data breach has occurred (that is, a breach likely to result in serious harm to any of the individuals whose information is involved), BSR will notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable. Affected individuals will be notified of the breach, the type of information involved, and recommended steps they should take in response.

Disclosure of your Personal Information overseas

In order to supply goods and services to BSR Group Retailers and their customers, BSR may need to disclose Personal Information to one or more overseas recipients, including but not limited to third-party service providers, suppliers, and manufacturers.

Where we disclose Personal Information to an overseas recipient, we will take such steps as are reasonable in the circumstances to ensure compliance with Australian Privacy Principle 8: Cross-border disclosure of Personal Information.

We have listed the known countries and regions in which the overseas organisations with which we share your Personal Information are located:

U.S.A;

 
Finland;

 
United Kingdom; and

 
Asia Pacific region.

It is not always practicable to know in which country your Personal Information may be held, for example, when your Personal Information is stored in cloud or other networked or electronic storage. In these types of circumstances, disclosures may occur in countries other than those listed above.

Overseas organisations may be required to disclose information we share with them under foreign law. Where such disclosure is compelled by foreign law and is outside our control, we will not be liable for that disclosure. This does not affect any accountability we otherwise retain under Australian Privacy Principle 8 of the Privacy Act 1988 (Cth).

Credit applications and accounts

Any credit-related Personal Information we may collect with regards to credit applications and accounts is subject to the terms of our Credit Information Policy available by contacting the Privacy Officer (see contact details below). 

Potential BSR Group Members

BSR collects the Personal Information provided by you in an application for a franchise or to become a BSR Group Retailer for the purposes of:

  • assessing your suitability for our franchise system / group;
  • assessing your creditworthiness;
  • general administration and provision of services to you as a BSR Group Retailer; and
  • recording your interest in becoming a retailer with the BSR Group. 

We do not disclose or sell your Personal Information to any unauthorised third party and it will only be distributed to our related corporations or disclosed to relevant parties for the purposes of carrying out the above activities.  For example, we may disclose your details to suppliers, credit providers, underwriters, and third-party service providers. 

If you do not accurately provide us with the information we request, we may not be able to process your application or grant you a franchise.  

Integrity, access and correction

We take all reasonable steps to ensure the Personal Information we collect and use is accurate, up-to-date, and complete. You can help us keep the Personal Information we hold up to date by advising us of any changes to your contact details.

If you wish to access the information we hold about you, please send an email to our Privacy Officer (see contact details below) and we will respond to you within 30 days. We may ask you to verify your identity before processing any access or correction requests. We may charge a reasonable fee to cover our costs of giving access to your Personal Information. We will not charge a fee for making an access request itself. 

If we decline to correct your Personal Information, we will notify you in writing of our reasons for the refusal and inform you of the complaint mechanisms available to you. You also have the right to request that we associate a statement of disagreement with your Personal Information record, which will be disclosed whenever we disclose that information to third parties.

Access, contact and complaints


If you require further information, wish to access, update or correct your Personal Information, opt out from marketing or make a complaint, please contact us at:

The Privacy Officer
BSR Group
Da Vinci Boulevard
Brisbane Airport  QLD   4008

Email: privacy@bsrgroup.com.au

All complaints received by the Privacy Officer will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint.

If you do not receive a satisfactory response from BSR within 30 days you may refer your query, problem or complaint to the Office of the Australian Information Commissioner via the contact details listed at www.oaic.gov.au. 

Additional information - BSR Group Retailers

BSR Group Retailers are owned and operated by independent businesses who may licence one or more BSR Group Brands.  Some BSR Group Retailers also operate social media accounts and websites and are required to follow this Privacy Policy.  If you are concerned that there may have been a breach of this Privacy Policy by a BSR Group Retailer, please contact the relevant franchisee entity or retail store directly. 

Updating this Privacy Policy

This Privacy Policy was last updated in June 2026 and may be amended from time to time.  The current version is available at www.bsrgroup.com.au or by contacting us on the details provided above.