Back Up Plan

Before you decide to purchase Back Up Plan, we recommend you review the Target Market Determination .

We appreciate that you may want the certainty of knowing that if products you buy are faulty, they are covered for a specific time period. When you purchase the Back Up Plan, you are obtaining certainty as to the period of coverage and the remedy you will receive and the convenience of having the repair and/or the replacement process managed for you by the Back Up Plan Administrator.

Back Up Plans provide rights which are in addition to your existing rights under the Australian Consumer Guarantees and do not limit or replace them.

Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For information about the Australian Consumer Guarantees, visit www.accc.gov.au.

There are 2 types of Back Up Plans available covering mechanical or electrical failure;