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How We Deliver
Important Update: Zero Contact Delivery
In the interests of protecting the health and safety of our customers and drivers, during the current COVID-19 climate, we may be unable to offer installation of products. If in doubt, please check with your local gallery for specific details. Products can and will be delivered to your front door/garage. If you would still like us to remove the packaging, please let us know and this will be done before it leaves our shop. Any removal of old products need to be ready out the front at the time of delivery.
For more information on Zero Contact Delivery and COVID-19 visit our FAQs here >
Door-2-Door Delivery and Extra Services:
We aim to keep our delivery costs as low as possible, therefore we offer a basic front door delivery program which is reflected in the delivery costs shown online. However we also understand that everyone’s needs are different. Should you require additional services such as installation, removal of your existing product or in selected locations a Saturday delivery, we will be happy to discuss these options and costs with you.
In addition to the price for the Goods and the Delivery Charge (if any) you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area where light aircraft or barge transport is required, or to which our national courier company does not provide a door-to-door service (“Additional Delivery Charge”). These include, without limitation, Christmas Island, Russell Island, Erub Island, Norfolk Island, Moa Island, Elcho Island, Tiwi Islands and Nhulunbuy. Such charges may apply even where the item is shown on the Website as having “free delivery” or something similar. If you believe that you might live in such an area, you should contact Customer Service via webfeedback@bsrgroup.com.au for more information.
A team member from your local Betta store will qualify any specific requirements you may have prior to arranging the delivery of your goods. All associated costs with these additional services are to be paid direct to the Betta store that is facilitating the delivery.
Betta Home Living Delivery Checklist
Our door-to-door delivery service allows us to keep our delivery costs to a minimum. And one thing we want to avoid is unforeseen variables when attempting to deliver appliances that result in additional costs. Please review the below checklist before placing your order so we can do our best to meet your needs and expectations. We reserve the right to charge for additional time and services required to make a delivery that fails to adhere to the below checklist.
Verify dimensions – (top, bottom & middle of appliance) – will your new appliance fit in the intended area?
Check for obstacles or space restrictions along path to the hook up location (i.e although the new appliance fits in the intended area, will it fit through the front door, up the stairs or through internal doorways?)
Verify that an unloading zone is available within 7m of the home for parking and access
Verify that there are less than three (3) steps to get to the delivery location (not applicable if an elevator is available and the appliance will fit).
You will be required to present your proof of purchase and photo ID upon delivery
Inspect your new appliance for any visible damage. Notify the delivery driver of any damage at time of hook up
Verify that taps and plumbing are all in working order. Often old taps that haven’t been used before tend to leak when turned on for the first time. This is not of fault of the appliance.
BEFORE we are to remove an old appliance – verify that it is no larger (size and weight) than the new appliance being delivered. We cannot remove items that are larger and subsequently require additional personnel for the removal.
Delivery drivers are NOT qualified to install fridges with ICE MAKERS. Please arrange for a qualified plumber to install the ice maker.
Modern day dryers tend to be larger than older ones. This might result in the dryer bracket position having to be moved. This is not included in our door-to-door delivery price.
We do NOT carry bulky items up spiral staircases. If you have a spiral staircases, we will bring the appliance inside up to the bottom of the staircase.
Note: Appliance hook up and removal services vary by state and local area. If in doubt we recommend that you contact your local Betta Home Living store for prices and availability.
Delivery Pricing:
We offer a three zone delivery fee system based on the size and weight of a product and the distance the delivery will be from the nearest Betta store. Click here to view our Shipping Table and pricing structure. Alternatively you also have the option to arrange to pick up your goods at your local Betta store.
Also from time to time we will offer a Free Delivery promotion for selected Betta stores. Click here to see details on Free Delivery.
Please Note: Whilst furniture is able to be purchased online, due to the geographical challenges faced with furniture deliveries, a customer service representative will contact you to arrange delivery fees separate to your online order.
With stores all over Australia we are proud that a large number of our deliveries are carried out by one of our very own Betta team members. However from time to time we will also engage a third party who is the most suitable and efficient option to ensure your delivery can be completed in a timely manner. This third party may vary depending on the location of the delivery within Australia.
Delivery Timeframes:
We will always attempt to get your product/s to you within 3 - 7 business days from the day you place your order (provided stock is available) for all goods excluding furniture, which may take up to 6 weeks to arrive. If your furniture order takes longer than 6 weeks we will be happy to provide a full refund upon request. Customers will be provided an estimated delivery timeframe upon receipt of their order.
If we don't have the item in stock at the time of your Order we will use a number of methods to get the stock for you. This may include -
- Ordering it from a Supplier direct to you
- Ordering it from a Supplier to us and then delivered to you
- Transferring it from another store and then delivering it to you
- Delivering it direct from another one of our retailers (in which case your payment is still processed with your selected store) Payment between our stores is handled internally and does not affect your payment transaction in any way.
We Believe Shopping Online Should Still Offer Personal Service!
That's what we're good at!
If we don't have the stock available in store at the time of receiving your Order we will always contact you to explain the options available to you. If none of these options are acceptable to you and payment had already been made, we will refund your payment to the credit card originally used to make the payment. We want you to feel comfortable at all times that dealing with us online is as personal as dealing with us in store. You decide how to proceed.
Better service, better deals, better value... That's Betta!
