Upholstery Care and Warranty

Leather and Fabric Care

Regular cleaning of your leather or fabric upholstery is all about keeping the appearance of your leather or fabric upholstery as beautiful as possible for as long as possible. When you clean your leather upholstery, you are not cleaning the leather itself but the finishes that the tanner has put into the leather. When you clean your fabric upholstery, you are keeping the appearance and feel of the fabric as fresh as possible.

If cleaning can be kept to surface cleaning then obviously it is far easier. Unless leather or fabric upholstery is cleaned regularly, surface grime becomes ingrained dirt requiring heavier cleaning.
One of the most common problems with leather & fabric upholstery is a build-up of body oils and perspiration. Naturally, as furniture is used this will happen, but the secret is to clean regularly so that build up does not accumulate and start breaking down the protective top coatings.

Leather Care Instructions

Leather Cleaner

Leather cleaner is very simple to use. For the easiest most effective application the solution should be placed onto a white or colourfast damp cloth. DO NOT put directly on the leather. Gently and evenly wipe over the leather upholstery. DO NOT rub vigorously - treat the leather as you would your skin.
If used correctly the leather cleaner will be very effective in removing most marks. It can also be used for spot cleaning in small concentrated areas to remove more stubborn marks.

Leather conditioner & protector (pigmented leathers)

The leather conditioner & protector performs two tasks with one product.

The conditioner in the solution will soak into the leather on application. Often air conditioning or heating can dry out leather. The conditioner aims to increase moisture levels and lubricate the leather so that its fibres can flex or bend easily under weight pressures and keep the young soft feel of the leather.

Regular Leather Maintence Guidelines

A gentle wipe-over with a damp cloth weekly to fortnightly is generally enough to keep the new leather in good shape in between cleaning & conditioning. This helps remove the perspiration where human skin comes into contact with the leather. A gentle wipe with a damp cloth will not dissolve the layer of protector previously applied but it will remove the surface dirt off the waxy protective layer. Vacuum regularly to remove dust and other particles.

Use proprietary Leather Cleaner & Conditioner/ Protector to spot clean any marks. Give your leather upholstery a light overall clean with a suitable upholstery cleaner, again paying attention to points of human contact. Apply protector to the areas cleaned.

Avoid the use of any dyed cloths when wet. There is a risk of the dye transferring into your leather with moisture acting as a conductor.

If your leather upholstery is used infrequently this overall cleaning can be done every 4-6 months.

Once every five years, or earlier if necessary, have your fabric upholstery cleaned thoroughly and protected by a professional cleaning company.

What Not to Use on Leather

Pets
Animals transfer hair and body oils to leather and break down the protective coatings. Try to minimise your pets contact with your leather surface and maintain regular cleaning.

Garments
Belt & shoe buckles, metal studs & buttons, and sharp objects can also damage leather upholstery.

Heat and Direct Sunlight
These will dry out and crack the leather. Avoid long periods of exposure and check for need to condition.

Hair Creams or Gels
These should be removed promptly to avoid surface coat breakdown.

Ballpoint Pen
Repeated trials show that very few ballpoint pens will penetrate the Conditioner & Protector meaning the cleaner will normally remove the ballpoint pen mark without any aggressive chemicals or rubbing. This is a very safe method and is applicable to ballpoint pen marks up to six months old. (The ink penetration &light fastness will vary depending on whether the ink is solvent or water based). Any remaining ink should eventually fade away in time.

Chemicals or solvent based products

There are many chemicals that could cause permanent damage to the finishes on leathers. For example, Pot plants sprayed with leaf food products or fly spray if inadvertently sprayed onto leather can be disastrous to pigments and topcoat. The chemicals in some sprays can undo the binders in the pigments.

The damage inflicted is not seen until the next time the leather upholstery is cleaned at which time the colour can come off. Also, be aware of newspaper ink, carbon papers, varnishes, dyes, biro pens, paints etc.

Mold

In areas of high rainfall and humidity it is possible that mold can grow on the surface of leathers. Proprietary leather care products should contain a proven mold inhibitor. Using these products at suggested intervals will prevent mold growing on your leather upholstery.

Fabric Care Instructions

Fabric Cleaner

Fabric cleaner is very simple to use. For the easiest most effective application the solution should be placed onto a white or colourfast damp cloth. DO NOT put directly on the fabric. Gently and evenly wipe over the fabric upholstery. DO NOT rub vigorously as there is a risk of colour disfiguration and/or even the thinning of the fabric.

If used correctly most fabric cleaners will be very effective in removing most marks. It can also be used for spot cleaning in small concentrated areas to remove more stubborn marks.

It is recommended to apply either Scotch Guard or similar fabric protector on your fabric upholstery when new.

Regular fabric maintenance guidelines

A gentle dust or preferable soft brush wipe-over weekly to fortnightly is generally enough to keep the new fabric in good shape in between cleaning. This helps remove the perspiration where human skin comes into contact with the fabric. Vacuum regularly to remove dust and other particles.

Avoid the use of any dyed cloths when wet. There is a risk of the dye transferring into your fabric with moisture acting as a conductor.

If your fabric upholstery is used infrequently this overall cleaning can be done every 4-6 months.

Accumulated dirt and perspiration will dull the colours and cause accelerated wear in all types of covers.

Once every five years, or earlier if necessary, have your fabric upholstery cleaned thoroughly and protected by a professional cleaning company.

Mold

In areas of high rainfall and humidity it is possible that mold can grow on the surface of leathers. Proprietary leather care products should contain a proven mold inhibitor. Using these products at suggested intervals will prevent mold growing on your leather upholstery.

Upholstery Warranty

In this document, “Betta Direct Warranty” means the warranty set out in this document, “BSR” means BSR Franchising Pty Ltd ABN 21 122 566 094, “BSR Retailer” means BSR corporate stores, and participating franchisees and service recipients, “ACL” means Australian Consumer Law, and “Major Failure” has the meaning given to it under the ACL.

1.0 Betta Direct Warranty

1.1 The Betta Direct Warranty applies only to BSR’s Betta Direct branded product provided they were purchased from a BSR Retailer and proof of purchase is presented.

1.2  If a component of a Betta Direct product is determined by BSR to have a manufacturing defect which is not a Major Failure, and you make a claim in accordance with this warranty, BSR will choose whether to repair, replace that part or product or offer a refund.

1.3 For Major Failures of Betta Direct products, you can choose whether to have a replacement or refund.

2.0 Warranty period

2.1 The following Betta Direct components are guaranteed against manufacturing and material defects for the respective warranty period described, as follows:

Components Warranty Period
Structural Frame 5 years
Foam 2 years
Recliner mechanism 2 years
Electric moto 2 years
Leather 2 years
Fabric 2 years

 

2.2 To be entitled to claim under the Betta Direct Warranty, the defect in the component listed above must appear and be notified to BSR within the relevant time period set out in item 2.1 above.

3.0 Exclusions to the Betta Direct Warranty

3.1 Subject to your rights under the ACL, the Betta Direct Warranty excludes claims for:

(1) Normal wear and tear. In this regard, please note that the following may naturally occur or result from normal usage:

(a) Leathers and fabrics will fade and crease;

(b) Foam and fillings will soften and form the shape of the user over time;

(c) Depending on the covering and the degree and manner of use, the covering materials, cushion fillings and suspension may need to be replaced periodically at the purchaser’s expense;

(d) Scars, marks and differing pore density and colour which are natural characteristics of the Betta Direct leathers & fabrics;

(e) The leather and fabric products may have naturally occurring minor variations from the sample products or from any product specifications you have been quoted.

(2) Damage caused by spills such as acid, solvents, dyes or other corrosive materials, ink, paint, or bodily fluids

(3) Damage caused by improper cleaning, negligence, treatment of the product with chemicals, exposing the product to the sun, extreme heat or bright light such as lamps, or otherwise caused by your acts and/or omissions;

(4) Products which have been modified or repaired by a non-authorised Betta Direct repair agent; or

(5) In relation to claims made under the Betta Direct Warranty, the cost of transporting the product to and/or from the specified place of repair or replacement.

3.2 The Betta Direct Warranty is not transferable. It is limited to the original purchaser specified in the original sales order. The Betta Direct Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.

4.0 How to claim

4.1 To claim under the Betta Direct Warranty, the Purchaser must:

(1) Cease using the product immediately after the defect appears;

(2) Notify your place of purchase within 7 calendar days after the defect becomes apparent; and

(3) Provide the place of purchase with a copy of the original sales order receipt or tax invoice, clear photographs of the defect area, a description of the defect and an opportunity to inspect the defect.

4.2  Once a claim has been lodged, BSR will assess your claim, and respond within 10 business days to inform you what action will be taken next. Please note BSR may need to arrange for a Betta Direct stockist or an authorised repair agent to inspect the product to enable a proper assessment of the defect. More than one inspection may be required.

4.3 Where you are located outside a 50km radius from your place of purchase, you may be responsible for returning the goods to your nearest BSR Retailer.

5.0 Australian Consumer Law Guarantees

5.1 All Betta Direct goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5.2 The guarantees under the ACL are in addition to the Betta Direct Warranty you are given. Should your product be defective, you may choose to make a claim under the ACL or the Betta Direct Warranty.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

Torino Inspired Living Warranty

In this document, “Torino Warranty” means the warranty set out in this document, “BSR” means BSR Franchising Pty Ltd ABN 21 122 566 094, “BSR Retailer” means BSR corporate stores, and participating franchisees and service recipients, “ACL” means Australian Consumer Law, and “Major Failure” has the meaning given to it under the ACL.

1.0 Torino Warranty

1.1 The Torino Warranty applies only to BSR’s Torino branded products, provided they were purchased from a BSR Retailer and proof of purchase is presented. If a component of a Torino product is determined by BSR to have a manufacturing defect which is not a Major Failure, and you make a claim in accordance with this warranty, BSR will choose whether to repair, replace that part or product or offer a refund.

1.2 For Major Failures of Torino products, you can choose whether to have a replacement or refund.

2.0 Warranty period

2.1 The Torino components are warranted against manufacturing and material defects for the periods as follows:

Components Warranty Period
Structural Frame* 20 years*
Foam 3 years
Recliner mechanism 3 years
Electric moto 3 years
Leather 3 years
Fabric 3 years

 

To be entitled to claim under the Torino Warranty, the defect in the component listed above must appear and be notified to BSR within the relevant time period set out in item 2.1 above. *The Structural Frame warranty period is subject to the pro rata schedule in clause 3.

3.0 Pro Rata Schedule for Frame Warranty Repairs and Refunds

3.1 Pro Rata Schedule – Repairss for:
Prior to BSR carrying out a Structural Frame repair under the Torino Warranty, you may need to contribute the percentage of repair cost shown opposite, depending on the date of your warranty claim: 

Year %Contribution to Repair Costs
0-10 0
10-15 25
15-20 50

e.g. If you lodge a claim for a frame defect in after the 10th anniversary of your date of purchase and total cost of repairs are $300, you will have to contribute $75.

3.2 Pro Rata Schedule – Refunds
Refunds for Major Failures of Structural Frames under the Torino Warranty may be provided on a pro rata basis, depending on the date of your warranty claim:

Year %Contribution to Repair Costs
0-10 100
10-15 205
15-20 25

e.g. If you lodge a claim for a Major Failure of a Structural Frame after the 15th anniversary of your date of purchase you will be entitled to a refund of 25% of your purchase price paid.

3.3 The Torino Warranty is not transferable. It is limited to the original purchaser specified in the original sales order. The Torino Warranty only applies to products that are used for normal domestic purposes and excludes products used for commercial purposes.

4.0 How to claim

4.1 To claim under the Torino Warranty, the Purchaser must:

(1) Cease using the product immediately after the defect appears;

(2) Notify your place of purchase within 7 calendar days after the defect becomes apparent; and

(3) Provide the place of purchase with a copy of the original sales order receipt or tax invoice, clear photographs of the defect area, a description of the defect and an opportunity to inspect the defect.

4.2  Once a claim has been lodged, BSR will assess your claim, and respond within 10 business days to inform you what action will be taken next. Please note BSR may need to arrange for a Torino stockist or an authorised repair agent to inspect the product to enable a proper assessment of the defect. More than one inspection may be required.

4.3  Where you are located outside a 50km radius from your place of purchase, you may be responsible for returning the goods to your nearest participating BSR Retailer.

5.0 Australian Consumer Law Guarantees

5.1 All Torino products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement, refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. These guarantees apply for a reasonable time after purchase.

5.2 The guarantees under the ACL are in addition to the Torino Warranty you are given. Should your product be defective, you may choose to make a claim under the ACL or the Torino Warranty.

For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au