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Returns and Refunds

Here at Betta we want you to be delighted with your purchase.

If there is a problem with your purchase, we want to help you as quickly as possible. Please return to the store you purchased the item from, with the product you purchased, your invoice and some photo identification, so that we can sort out the problem as quickly as possible for you. If the product is too big to easily bring back into the store, please call the store you purchased the product from to discuss the issue. If you purchased the product online, please contact our customer support team either by email to webfeedback@bsrgroup.com.au or by phone on 1300 423 882.

Many products come with a manufacturer’s warranty. Products also generally come with certain guarantees under the Australian Consumer Law. If a product or service you buy fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to a remedy. If the problem is minor, you may be offered a free repair of the product. If the problem is major, you may choose between a replacement and a refund. For more information about consumer guarantees, please refer to the ACCC website at www.accc.gov.au.

Faulty goods under manufacturer’s warranty

If your goods are faulty and are covered by a manufacturer’s warranty, you may arrange for them to be repaired by an authorised repair agent by contacting the manufacturer directly, returning the product to the store you purchased it from (along with the invoice and some photo identification) or in the case of a purchase from our website, by contacting Betta’s online customer support team either by email to  webfeedback@bsrgroup.com.au or by calling 1300 423 882.  

Damaged goods upon arrival

We recommend you thoroughly inspect your purchased product upon delivery. Where you have purchased your product via our website and it has been damaged prior to arrival, please get in contact with our online customer support team via email to webfeedback@bsrgroup.com.au or calling 1300 423 882.

To facilitate the exchange or return of products purchased via our website, we will need:

  • The item returned so it may be inspected;
  • A copy of your tax invoice for the item; and
  • Identification to verify that you are the purchaser.

 

Once Betta’s online customer support team confirm that the product arrived damaged, we will contact you to arrange a replacement, or if no replacement is available, a refund. Betta will be happy to arrange the collection and delivery of product purchased on our website that arrives damaged at no charge to you.

Returns for change of mind – online purchases

Changed your mind about your online purchase? No problem! Here at Betta we want you to be delighted with your purchase. We understand that sometimes circumstances change and you may change your mind about your purchase.

If you contact us within 7 days of your purchase being delivered, you can arrange for it to be returned for an online credit. There are some rules around this offer, which are:

  • We can only provide an exchange or credit for your online purchase once, so please choose your replacement item carefully;
  • You must contact us within 7 days of receiving your product to organise a return for change of mind;
  • The item purchased must be unopened, in its original box and have all its parts, accessories and manuals, as well as any bonus/special offer items that were provided with the product;
  • We are happy to arrange the return of the item, or you can if you would prefer. Either way, please get in touch with us to arrange the return of the item; 
  • If the product(s) was a special order from a supplier, or is a product sold by us as agent (e.g. Asko, Miele, AEG) it will not be eligible for return or credit for change of mind; and
  • A restocking fee of 25% of the GST inclusive purchase price of the item will apply to the return, unless the cost to collect/return the item is greater, in which case the cost to collect/return the item will be the amount of the restocking fee. The restocking fee will be deducted from the amount credited to you in relation to the return.

 

To arrange a return for change of mind, please contact Betta’s online customer support team via email to webfeedback@bsrgroup.com.au or by calling 1300 423 882.

Return of product purchased online
If you are returning an item purchased on our website, Betta will be happy to coordinate the return of your goods. You will not be responsible for the cost of the collection where the product is faulty or was damaged on arrival. Please see above regarding the cost of returning an item where you have changed your mind.