Better Customer Service at Betta
With over 160 Betta Home Living stores nationwide, Betta are concentrating now more than ever on making their in-store experience customer-centric. Betta pride their in-store experience on delivering strong customer service standards including expert advice, delivery and installation services across the entire product range plus flexible payment options to match.
As recognition for the ongoing efforts to continually improve the in-store experience, Betta has been awarded with a customer satisfaction rate of up to 94% in accordance to Roy Morgan’s customer satisfaction awards; having been awarded Furniture/Electrical store of the month in March, April & May in 2015.
Betta CEO, Graeme Cunningham, “it is pleasing to see that we are delivering upon our promise to the customer providing a positive customer experience in-store, however we also know it is imperative to be consistent in our service delivery both in-store and online”.
Staying on trend with customer shopping habits, Betta have also recently launched, Betta Advice video series, fronted by Matthew Hayden, that provides customers short online video buying guides, to help customers make quick and informed decisions about their appliance purchase
Browse our range of Betta Advice content here