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Scam Alerts

Scammers will try to impersonate trusted brands in an attempt to get you to reveal personal and/or financial information. Think before you click, and do not give away any information that can be indentifiable to you. 

 

At Betta, we will never ask for your personal details in an unsolicited manner. If you're ever in doubt about communications you receive, see our tips below or reach out to our team for guidance.

Current Known Scams

We’ve recently been notified by a member of the public of an email phishing campaign designed to look like it originated from Betta Home Living.  Phishing scams are attempt to trick someone into providing information such as online login usernames and passwords.

 If you receive an email or SMS asking you to click on a link to login to your Club Betta account, delete it immediately.  Betta Home Living will never send you a link that directly opens up our sign in page, or any links requesting your personal or financial information.  Always type www.betta.com.au into your browser to access our website and login to your account.

 You can also find guidance on how to protect yourself from scams from https://scamwatch.gov.au



Scams are attempts by cyber criminals to collect information that can be used to steal money, commit identity theft or in some cases hold important information held on your device to ransom.


Social Media Scams
Online scammers will create a fake account, designed to replicate a trusted brand or organisation. This will be used to collect personal information.

  • They may ask you to like, comment on or share content in return for a reward
  • They may duplicate existing, legitimate competitions in order to collect data

These scams are an attempt to gather your personal information, including where you live.


SMS Scams
SMS scams are a common way for cyber criminals to persuade you to click a link.

  • They can come from an unknown source, or look like an authentic organisation
  • They will encourage you to verify information, claim a prize, accept a loan, or pay a debt

Clicking the link may direct you to a website that asks for personal information, or even download a virus that compromises information stored on your phone.


Email Phishing Scams
These scams will attempt to trick you into providing personal or financial information.

  • They often create a sense of urgency
  • They can contain unrelated or unexpected links and attachments
  • They will request personal information from you and sometimes encourage you to collect a prize or offer a loan


Scammers are getting increasingly sophisticated, creating content that is designed to look authentic. Be alert and protect yourself by following these tips:

  • Review the senders full email address, does it look familiar or genuine?
  • Do not click on unusual links, particularly if you're not sure of the sender.
  • Do not open an attachment if you're unsure what it is, or weren't expecting it.
  • Never provide your personal, sensitive or financial information when requested by phone, email or text.
  • Be wary of unusual notifications that you have won a competition or are entitled to a prize.
  • Beware of offers that seem too good to be true. Only place online transactions through legitimate sites you trust.The Betta website uses secure payment gateways to protect your information. You can read more about payment security here.

If you are unsure about any communications you receive, contact our team and we will validate whether it is legitimate.


If you see suspicious content, or have questions about something you've received, contact our team and we'll assist you. Include any screen shots or URLs that might help us resolve your query.
We also recommend visiting SCAM watch at https://www.scamwatch.gov.au/report-a-scam for further information and steps to report a scam.


How To Spot A Scam

Be on the lookout for communication that contains the following:

Unrelated or unusual web addresses

An unusual looking link, or one with spelling errors can be a sign of a scam.

Create a sense of urgency

Scams will suggest you could miss out or incur consequences if you don't act quickly.

Unexpected attachments

You may be asked to open an attachment you weren't expecting to receive.

Ask for personal information

Scams will request personal or sensitive information from you.

Offers too good to be true

If you receive an offer that sounds too good to be true, it probably is!