To our customers

Recently Samsung initiated a recall of six models of top loader washing machines manufactured between 2010 to 2013. The model codes for the affected units are:

SW75V9WIP/XSA                             SW65V9WIP/XSA

SW70SPWIP/XSA                             SW80SPWIP/XSA

WA85GWGIP/XSA                           WA85GWWIP/XSA

Further information regarding the recall can be found here: http://www.samsung.com/au/washingmachinerecall/

Under the Australian Consumer Law, consumers are entitled to approach either the supplier or manufacturer for a remedy for a product that has suffered a major failure.  Customers who purchased one of the affected Samsung top loaders are entitled to have a re-work (to resolve the recall issue) a refund or a replacement (at their election), which is provided free of charge by Samsung.

Betta & Samsung would like to ensure your fault is rectified as easy and seamless as possible by following one of the below of your choice with the procedure:

  • Refund or Replacement – contact the Betta store you originally purchased the unit from. The store will provide a full refund of the goods at the original purchase price or replace the unit with goods of the same value/ type of what is reasonably available in store. The Samsung unit will need to be surrendered to the store at this time.
  • Re-work/ Repair – please follow the instructions on the Samsung notice to have your unit repaired.

 

 Samsung Top Load Washers Product Recall

 

 

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