Price Match Policy
At Betta we are proud to be Australia’s largest independent Electrical buying group and strive to bring the most compelling and competitive offers to market at all times. As such we are constantly checking our competitors pricing and where necessary adjusting ours. However sometimes there are cases where we haven’t yet identified the need to adjust our price. In this rare event, simply let us know via our CONTACT US function that you have found a cheaper price and we will gladly match it. There are a few conditions around this, so please check these out below. And if you are in any doubt, please contact us anyway, we will be glad to assist you with your enquiry.
Betta will match a competitor's advertised price for a product subject to the following conditions:
(1) be a registered Australian business, have an Australian Business Number and be registered for Goods and Services Tax ("GST"); and
(2) have a physical retail store located in Australia.
The product offered by the Competitor must be:
(1) a product sold by Betta;
(2) identical (i.e. same brand/model/colour/year of production);
(3) in stock (not available for back orders); and
(4) available for immediate purchase.
The Competitor's price must:
(1) include all delivery charges, GST and bonus offers; and
(2) be verifiable by Betta via confirmation of the competitors advertised price, i.e catalogue, newspaper, radio, TV, website
(3) be for non bulk/commercial quantities, retail quantities only
(4) have equivalent and verifiable forms of payment available, for example:
- if being purchased on finance, the competitor’s finance offer must be on comparable terms to ours (i.e. 12 months vs 24 months); and
- if the price is a “cash price”, we reserve the right not to offer finance terms.
Betta does not price match on:
(1) Competitor's clearance lines, display stock items, liquidation sales or limited stock offers; or
(2) Grey imports. "Grey imports" are products acquired from internationally based distributors other than the manufacturer's locally licensed importer. They are sometimes referred to as "direct import" or "grey market" products and are usually supplied directly to the customer from overseas.
(3) Betta reserves the right not to match a competitor price that falls below our cost price.
(4) Where the lower price is as a result of a mistake/misprint by the competitor
Making the Purchase:
(1) Customers who qualify for a price match can purchase both in store and online.
(2) No further discount codes or promotions can be used in conjunction with a competitor price match.
(3) Customers who wish to make the purchases on www.betta.com.au will be provided with a unique, one time use PROMO CODE that must be entered at checkout to apply the price match discount. Said PROMO CODE can only be obtained via the online CONTACT US function.
Club Betta 7 Day Purchase Price Guarantee:
As a Club Betta member, you receive a 7 day price guarantee on all purchases made in addition to Betta’s everyday Price Match policy (outlined above). Should you find a lower advertised price for the same product by any local competitor*, simply bring in the advertisement^, plus your purchase receipt within 7 days of the transaction and we will happily refund the difference as a Betta gift card(1).
Our 7 day price guarantee applies to newly boxed, currently available stock of the identical model, advertised by a local competitor. This excludes Grey Imports, Auctions, 24 hour sales, Buy Now sales and commercial quantities.
Simply visit the store in which you made the original purchase (including any online purchases) to facilitate the refund.
* Local competitor - A local bricks and mortar retail shop, actively engaged in The Betta Home Living local retail market.
^ Proof of advertising can be in the form of a daily newspaper, catalogue, commercial radio or television.
(1) Betta Gift Cards can be loaded with any value from $10 to $500. In the event that the difference to be refunded fall under $10 then the refund will be via the original transaction type (cash, credit, Eftpos). In the event that a refund should be greater than $500 then multiple gift cards will be issued.
Not a Club Betta member? Click here to join our great club.