How We Deliver
We have stores all over Australia. This means your delivery may be done by one of our staff. If you are outside of the store's local delivery area one of our team will assess the most cost effective means of getting your products to you in a reasonable time frame. Please see our shipping table. Please Note - The delivery fee covers deliveries within 200km by road of a store. A customer service representative will contact you to discuss fees if your location is further than 200km by road from a store.
Delivery Fees displayed cover deliveries to locations within 200km by road of a Betta Electrical store
We use Australia Post, Allied Express and our own local contractors to get stock to you where ever you are. Rather than adding the cost of delivery into the price of our products and then claiming to offer free delivery, we will always separate the delivery costs and give you the opportunity to decide if you are happy with them and proceed or make alternative arrangments, like Pickup Instore.
We will always attempt to get your product/s to you within 3 - 7 business days from the day you place your order (provided stock is available) for all goods excluding furniture, which may take upto 6 weeks to arrive. If your furniture order takes longer then 6 weeks we will be happy to provide a full refund upon request. Customers will be provided an estimated delivery timeframe upon reciept of their order.
If we don't have the item in stock at the time of your Order we will use a number of methods to get the stock for you. This may include -
- Ordering it from a Supplier direct to you
- Ordering it from a Supplier to us and then delivered to you
- Transferring it from another store and then delivering it to you
- Delivering it direct from another one of our retailers (in which case your payment is still processed with your selected store) Payment between our stores is handled internally and does not affect your payment transaction in any way.
We Believe Shopping Online Should Still Offer Personal Service!
That's what we're good at!
If we don't have the stock available in store at the time of receiving your Order we will always contact you to explain the options available to you. If none of these options are acceptable to you and payment had already been made, we will refund your payment to the credit card originally used to make the payment. We want you to feel comfortable at all times that dealing with us online is as personal as dealing with us in store. You decide how to proceed. If you ever believe we aren't achieving this please contact our National Support Office on 1300 4 Betta (1300 4 23882). Our National Office is located at 18 / 56 Lavarack Avenue, Eagle Farm, Brisbane 4009.